Priced by the operation, not the seat.
You do not pay per login. You pay for the size of the operation BearScope runs: conversations handled and scored, AI agents live, and the safe actions they take. Every plan scores 100% of conversations, ships Radar and Agent Studio, and leaves a receipt for everything.
One CX team running people and their first AI agent on one board. Single brand.
1 AI agent live
- ✓ 1 AI agent, resolving routine chat and voice
- ✓ 100% conversation scoring, one rubric for people and AI
- ✓ Coaching notes from every miss
- ✓ Radar, the proactive analyst, ask in plain language
- ✓ Safe actions, propose to receipt
- ✓ 2 source connectors · email support, next business day
A full CX operation with volume, several agents, and actions running every day.
Up to 5 AI agents live
- ✓ Everything in Operate
- ✓ Up to 5 AI agents, built in Agent Studio
- ✓ Custom QA rubric and per-category weights
- ✓ Unlimited safe actions, every one receipted
- ✓ Up to 8 source connectors · chat and voice
- ✓ Shared Slack channel, same-day response
High conversation volume, many tenants, or a reseller putting their own brand on BearScope.
Unlimited agents · dedicated tenancy and SLAs
- ✓ Everything in Operate Pro
- ✓ Unlimited AI agents and connectors
- ✓ White-label per tenant, reseller billing
- ✓ Dedicated tenancy, custom RLS posture
- ✓ A named contact, hands-on onboarding
✓ On every plan: real data only · every action checked and fail-closed · walled-off tenancy · a receipt for everything. Safety is not an upsell.
Put your brand on it. We keep the tenants walled off.
BearScope is white-labeled per tenant. A reseller runs it as their own CX product, and underneath, every conversation and every action carries a reseller and tenant id so no tenant ever sees another tenant's data. You bill your customers, we bill you by operation volume across the book.
Compare the operation, not a feature checklist.
| Capability | Operate | Operate Pro | Enterprise |
|---|---|---|---|
| Volume | |||
| Conversations handled and scoredPer month, chat and voice, AI and human alike | 8,000 | 50,000 | Custom |
| AI agents liveBuilt and kept safe in Agent Studio | 1 | 5 | Unlimited |
| Source connectorsKustomer, Zendesk, Connect, Magento, more | 2 | 8 | Unlimited |
| The product | |||
| 100% conversation scoringOne rubric for people and AI, not a sample | Included | Included | Included |
| Coaching from every missA miss becomes a note or a guardrail change | Included | Included | Included |
| Radar, the proactive analystAsk in plain language, grounded answers | Included | Included | Included |
| Agent StudioBuild agents with limits they cannot cross | 1 agent | Up to 5 | Unlimited |
| Safe actionsPropose, confirm, execute, receipt | Metered | Unlimited | Unlimited |
| Custom QA rubricYour categories, your per-category weights | Not included | Yes | Yes |
| Safety, on every plan | |||
| Real data onlyA placeholder never passes as a metric | Always | Always | Always |
| Every action checked, fail-closedThe system decides what actually runs, not the model | Always | Always | Always |
| Walled-off tenancyReseller and tenant id on every row | Always | Always | Dedicated |
| Full receiptsHandled once even if retried, auditable | Always | Always | Always |
| Working with us | |||
| White-label per tenantYour brand on the product | Not included | Not included | Yes |
| SupportHow fast we answer | Next day | Same day | Named contact |
No surprises.
Sized by operation, safe on every plan, no per-seat math. If your model is unusual, we will size it on a call.
Because the value is not in how many people log in. It is in how many conversations BearScope handles and scores, how many AI agents you run, and how many actions they take for you. Per-seat pricing punishes you for putting the whole team on one board. We charge for the size of the operation, so you can give every supervisor, reviewer and coach a seat without doing per-head math.
One customer thread, on any channel BearScope runs: a chat, a voice call, an email thread. It counts once whether an AI agent resolved it or a person took it over mid-thread, and it is scored either way on the same rubric. A handoff does not count twice. The meter is the volume of customer work the operation moved, not the number of touches inside it.
Yes. Every conversation in your volume is scored on one rubric, AI and human alike, not a one or two percent sample. The plan sets your volume, not whether the work gets scored. That is the point of the meter: the number you pay for is the number that gets reviewed and turned into coaching.
Any write BearScope makes on your behalf after a person or a guardrail clears it: a refund issued, a thread reassigned, a status update sent, a customer detail requested. Each one is proposed, confirmed, handled once so a double click never double-sends, and left with a receipt. On Operate, actions are metered. On Operate Pro and Enterprise they are unlimited.
Nothing breaks and nothing silently overcharges. Conversations keep getting handled, scored and coached. We flag the line well before you hit it and talk about the right tier. We would rather move you to the plan that fits than surprise you with overage on the invoice.
Yes, in full. Real-data-only, fail-closed actions, walled-off tenancy and receipts are not features we sell up. They come from Fibric, the system BearScope runs on, so they are the same on Operate as on Enterprise, and they hold an AI agent to the same rules as a person. The plan changes your volume, your agents and your connectors, never whether your work is safe.
Yes. On Enterprise you white-label BearScope and price your customers however you like. We bill you on the combined conversation volume across your book, you bill them on their brand. The tenancy underneath keeps every one of your customers walled off from the others. See the tenancy model.
Bring your busiest day. We will tell you which plan fits.
A 30-minute walkthrough on a real shift. We size the plan to the conversation volume we actually see, not a guess.