Connect the tools your support already runs.
BearScope does not replace your stack. It connects to the help desk, store, phone system, and data tools your team already uses, through governed connectors. Your people and your AI agents then work the same conversations, with full context, on one board.
Four kinds of connector, one governed board.
A connector is how BearScope reaches one of your systems. Each one is governed the same way: it can only do what you allow, every action is checked before it runs, and every action leaves a receipt.
Where the conversations live
The system your team works tickets and chats in. BearScope reads the threads, history, and customer record, and writes back replies, status, and assignments, as governed actions.
JAM+ runs live on Kustomer today. Others are connectors, not rebuilds.
The order behind the question
The store and order systems that give a conversation its context, what was bought, the order status, the refund. BearScope pulls that in so a reply, by a person or an AI agent, is grounded in the real order.
Order and account context flows in alongside the conversation.
The calls, scored too
Your phone and contact-center system. BearScope brings calls onto the same board as chats and email, so a voice conversation is resolved, scored on the same rubric, and turned into coaching like any other.
Voice and text sit on one queue, one rubric, one record.
Everything else you run
For systems without an off-the-shelf connector, BearScope reaches them through webhooks and your own internal APIs. The same rules apply: governed, checked, and receipted, with no special path that skips the policy.
A custom connector is held to the exact same governance.
No fake partner badges here. We name what BearScope connects to today and treat the rest as connectors we add, not promises we make.
BearScope talks to a capability, not to one vendor.
Inside BearScope, the product asks for a capability, "read the conversation," "issue a refund," "place the call." A connector fulfills that capability against a specific tool. Because the product depends on the capability and not the vendor, changing the tool behind it is a config change, not a rebuild.
Move from Kustomer to Zendesk and the board, the scoring, the coaching, and the AI agents do not change. You point the capability at a different connector. The product never hardcodes a single vendor, so your stack stays yours.
A connector can never do something you did not allow.
An integration that can touch your customers is only safe if it is checked. Every connector action, whether a person or an AI agent triggered it, runs the same way.
Proposed, then checked
The AI never hits your tool directly. It proposes an action, the system checks it against your policy, and runs it only if it passes. Sensitive actions wait for a person. The default answer is no.
Runs once, even on a retry
Each action carries a key, so a refund or a status update runs exactly once. A retry or a duplicate request cannot double-charge or double-send. The connector is idempotent by design.
Leaves a receipt
Every connector action records what it did, to whom, on whose authority, and the data behind it. You can audit any change to a customer record months later, no silent writes.
Bring the tools you already run. We will show you the board.
Tell us your help desk, your store, and your phone system, and we will run BearScope on a real shift of your conversations, every connector action checked, a receipt at the end of each one.
Want the detail first? Read how BearScope stays safe, see the teams it fits, or browse the blog.