Every AI decision.
Fully transparent.
Classification, confidence score, order data, and the exact reply — logged for every single interaction.
Complete decision log.
Nothing hidden.
Every AI-handled interaction is logged with the full context: what was classified, what confidence score it received, what order data was pulled, and the exact reply that was sent.
Searchable, filterable, and exportable. Your compliance team will thank you.
Confidence scoring.
Know when AI is sure.
Every automated decision includes a confidence score. Low confidence triggers escalation to a human agent — no guesswork, no silent failures.
Filter by confidence range, classification type, or time period. Always know exactly how your AI is performing.
Full transparency.
Every interaction accounted for.
Classification Log.
Every ticket classification is recorded — intent detected, category assigned, and the reasoning behind it.
Confidence Scores.
Each decision includes a confidence score. Low confidence routes to human review automatically.
Order Data Captured.
The exact order data pulled for each interaction — tracking numbers, carrier status, delivery estimates — all logged.
Exact Reply Logged.
The precise response sent to the customer is stored alongside the decision context. Nothing is lost.
Search & Export.
Filter by date, agent, confidence level, or classification type. Export to CSV for compliance reviews.
“Every AI decision is logged with full context. When compliance asks questions, we have answers.”
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Total AI transparency.
Every classification, confidence score, and reply — logged and searchable.
Included in all plans
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