Privacy Policy

Introduction

Fibric, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use BearScope, our AI-powered operations platform (“the Service”).

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, and authentication credentials when you create an account
• Organization Information: Company name, team details, and configuration settings that you add to your workspace
• Operational Data: Customer tickets, order data, CRM records, and other information processed through integrations you configure
• Communications: Messages you send to us, including support requests and feedback
• Payment Information: Billing details processed through our payment provider (we do not store full credit card numbers)

Information Collected Automatically

When you use the Service, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages viewed, features used, time spent on pages, and navigation patterns
• Log Data: IP address, access times, referring URLs, and error logs
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and route customer tickets using AI
• Generate AI-assisted responses and operational insights
• Process payments and manage subscriptions
• Send transactional emails (account updates, system notifications)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

AI and Data Processing

Our Service uses artificial intelligence to process operational data and assist with ticket resolution. When you use AI features:

• Your operational data is processed by AI models to generate responses, routing decisions, and insights
• We use third-party AI providers (such as Anthropic) to process these requests
• AI providers may temporarily process your input but do not retain it for their own training purposes
• We do not use your operational or customer data to train AI models

Information Sharing

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud Infrastructure: Vercel for hosting, Supabase for database services, and AWS for compute infrastructure
• Payment Processing: Stripe for subscription billing
• AI Services: Anthropic for AI-powered ticket processing and insights
• CRM Integrations: Kustomer, Zendesk, and other platforms you choose to connect

Your Connected Integrations

When you connect third-party services (CRMs, order management systems, etc.), data flows between BearScope and those services as configured by your team. You control which integrations are active and what data is shared.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.

Operational data processed through the Service is retained according to your workspace settings. You may request deletion of your account and associated data at any time by contacting us.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and employee training

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@bearscope.com.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use the Service
• Improve our Service based on usage patterns

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Children's Privacy

The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: