What's new.
We ship improvements every week. Here are the big ones.
WISMO Auto-Reply Goes Live
Full production deployment of AI-powered 'Where Is My Order' auto-replies. Classifies inbound tickets, pulls live tracking data from your storefront, composes a personalized reply, and sends it — all in under 2 seconds. Handling 55% of WISMO volume with 94% accuracy.
Shadow Mode
Test every AI decision in parallel with your human agents before going live. Shadow mode runs classification, composition, and scoring on real ticket data without touching customers. Review side-by-side results and build confidence before flipping the switch.
Voice Analytics
Real-time call transcription, sentiment analysis, and agent coaching for your voice channel. Works with Amazon Connect and 8x8. Surface call patterns, detect escalation triggers, and generate post-call summaries automatically.
Conversation Intelligence
Every customer interaction scored for sentiment, intent, resolution quality, and effort. Surface patterns your team would never see manually — trending issues, agent performance gaps, and automation opportunities.
Smart Routing Engine
Route conversations by complexity, language, sentiment, and agent skill. The right ticket reaches the right person, every time. Reduced average handle time by 23% in pilot deployments.
Real-Time Operations Dashboard
Live KPIs, cost-per-ticket tracking, agent utilization, and automation ROI — all in one command center built for ops leaders. No more waiting for weekly reports. See everything, miss nothing.
BearScope Launches
The AI operations platform for customer experience teams. Built from the ground up for operations leaders who need fewer tickets, faster answers, and happier customers. Powered by Claude and deployed on your infrastructure.