How are the estimated benefits calculated?+
The calculator uses one workload for both benefits and AI usage. It accounts for manual time, review, rollout, setup and oversight. Capacity value estimates the worth of retained time you can use elsewhere. Cash return uses only the spending reductions you enter, after the investment. The example is illustrative, not a performance benchmark or guarantee.
How does billing work?+
Prices are shown as monthly equivalents. Quarterly billing means four platform payments, one every three months, under an annual commitment. Pay yearly upfront to save 20% on the platform and additional workspaces compared with quarterly billing. The crossed-out monthly rate is the quarterly option for the same scope. Usage and implementation are separate and are not discounted.
Is Letra included?+
Yes. Every plan includes Letra for your team, alongside Agent Studio, operational views, scoring and coaching. Letra’s AI work and your other AI agents use the same work-credit allowance.
Do people, agents, or integrations cost extra?+
There are no per-seat charges or fees for adding agent definitions. Available standard connectors through Fibric are included. Additional production workspaces, custom connectors, third-party services and dedicated requirements are priced separately.
What counts as a work credit?+
Credits pay for completed AI jobs. Quick jobs use 1 credit, Standard jobs 5, and Extended jobs 20. The scope, data limits and completion criteria for each job are agreed before it runs. Internal model calls and API steps are not separate jobs. Larger or unusual workloads need a scoped quote.
Do failed jobs or retries count?+
Failed jobs, platform retries, policy-blocked work and duplicates do not create additional work charges. Viewing a saved result or an existing dashboard does not consume credits. Fresh analysis and scheduled AI work use your allowance.
How does the annual allowance work?+
Your included credits are pooled across your contracted workspaces for the year. Use them as your workload changes, within agreed throughput limits. Choose quarterly or yearly platform billing; authorized additional usage is invoiced monthly after the allowance is used. Unused credits expire at the end of the contract year. Monthly capacity figures are equivalents, not separate monthly allowances.
What happens when we need more capacity?+
Additional usage requires authorization. The first 1.2 million credits beyond your annual allowance are $0.10 each. The next 2.4 million are $0.08 each. Only credits in the new band receive the lower rate. Higher volume is quoted separately. Rates and job definitions are fixed for your contract term.
What is a production workspace?+
A separately governed business unit or tenant with its own data and permissions. It is not a dashboard, folder, agent or user. Operate includes one, Scale three, and the Enterprise starting scope five. Additional workspaces on the same agreement start from $3,750 billed every three months, or $12,000 billed yearly (20% less); they share your existing credit allowance.
What is included in the first-year estimate?+
The annual platform, projected usage, starting implementation fee and any additional spending you enter. Add third-party services, custom requirements and implementation above the starting fee when they apply. Internal setup time is accounted for separately in the time estimate. Prices are in USD before taxes. Your order form confirms the final scope and price.
Can we start with a pilot?+
A paid proof is available from $10,000 for 45 days, with one workflow and agreed usage and implementation limits. We define the result to evaluate before starting. Talk to us about whether a proof or a direct rollout fits your team.
Do these prices change our existing agreement?+
No. Existing customers retain their agreed terms. We review any new scope or pricing with you before a renewal or contract change.
Can we use our own brand or support multiple clients?+
Talk to us about an Enterprise or partner agreement. White-label scope, tenant count, support responsibilities and any dedicated requirements are quoted together. Each tenant’s data remains separate.