Integrations that just work.
Connect your existing tools in minutes. Kustomer, Zendesk, 8x8, Amazon Connect, Magento, Shopify — all wired in.
Kustomer
Deep, bidirectional integration with Kustomer CRM. BearScope reads conversations, customer timelines, and order data in real time — then writes back classifications, AI replies, and internal notes without disrupting your existing workflows.
- •Real-time conversation ingestion via webhooks
- •AI-generated replies posted as draft or auto-send
- •Custom object sync for order and shipment data
Zendesk
Plug BearScope into your Zendesk instance and let AI handle ticket triage, WISMO replies, and sentiment scoring. Works with Zendesk Support, Chat, and Talk — no middleware required.
- •Ticket classification and priority routing
- •Macro-aware AI responses that match your brand voice
- •SLA tracking and escalation triggers
8x8 & Amazon Connect
Voice AI that works with your existing telephony stack. BearScope integrates with 8x8 and Amazon Connect for call transcription, real-time sentiment analysis, and post-call summaries that feed directly into your CRM.
- •Live call transcription and keyword detection
- •Post-call sentiment scoring and agent coaching
- •IVR routing optimization based on AI classification
Magento & Shopify
Pull order, shipment, and return data directly from your storefront. BearScope uses this data to power WISMO auto-replies, proactive delay notifications, and return status updates — all without your agents lifting a finger.
- •Order and fulfillment data sync in real time
- •Automated WISMO replies with live tracking info
- •Return and refund status lookups for AI agents
Custom Webhooks
Got a proprietary system or a niche tool? BearScope accepts inbound webhooks from any source. Define your payload schema, map it to BearScope events, and let the AI engine take it from there.
- •Flexible JSON payload ingestion
- •Custom event mapping and transformation rules
- •Authenticated endpoints with HMAC signature verification
Why integrations matter.
Most AI tools ask you to rip out your existing stack and start over. That's backwards. BearScope plugs into what you already use. Your CRM, your telephony, your storefront — we wire into them, not around them. No migration projects, no retraining your team.
Every integration is built for production reliability — webhook retries, graceful degradation, and real-time sync. When BearScope connects to your tools, it stays connected.
Want to see it in action? Book a demo and we'll walk through the integration for your specific stack.
Connect your stack in minutes.
Book a demo and we'll show you how BearScope integrates with your existing tools. No rip-and-replace, no migration headaches.