Customer Operations.
Perfected by AI.
Pro-grade CX automation built specifically for mid-market teams. Uncompromising accuracy, absolute control.
Built by Fibric. Deployed on your infrastructure.
WISMO Auto-Reply
55% of tickets, handled by AI
Real-Time Analytics
KPIs, cost-per-ticket, agent performance
Voice AI
IVR routing, call analysis, coaching
Plugs into what you already use.
Kustomer, Zendesk, 8x8, Amazon Connect, Magento, Shopify — we wire into your existing stack. No rip-and-replace.
Shadow Mode.
Deploy with zero risk.
Run every AI decision in parallel—classifying, composing, routing—without touching a single customer. Review side-by-side until you trust it. Then deploy.
Fail-closed by design.
Always.
Kill switch, confidence thresholds, rate limits, per-brand controls. Every AI decision is logged with full context. When in doubt, it escalates to a human. Every single time.
Your operations command center.
See everything. Miss nothing.
Live KPIs, conversation intelligence, agent performance, cost per ticket — all in one dashboard built for ops leaders who need answers, not reports.
Everything you need.
Nothing you don't.
WISMO. Solved automatically.
Classify, compose, and send “Where Is My Order” replies instantly. 55% of your volume handled with human-level accuracy.
Intelligence. In every interaction.
Every conversation scored for sentiment, intent, and resolution quality. Surface hidden patterns instantly.
Routing. With surgical precision.
Route tickets by complexity, sentiment, and agent skill. The right ticket reaches the right person, every time.
Voice. Analyzed instantly.
Real-time transcription, sentiment analysis, and live coaching across your call center infrastructure.
ROI. Tracked to the penny.
Live tracking of cost-per-ticket, agent utilization, and net automation ROI. Know exactly where your budget goes.
Control. Complete audit trail.
Every AI decision logged with absolute transparency. Classification, confidence score, and the exact reply.
Simple, transparent pricing.
Start with a pilot, scale when the numbers prove it.
Pilot
30-day proof of concept on your data.
- Shadow mode on your ticket volume
- Side-by-side AI vs. agent comparison
- ROI analysis with real numbers
- Go/no-go recommendation
Managed
Ongoing AI ops with continuous improvement.
- Everything in Pilot
- Production deployment on your infra
- Custom AI agents for your workflows
- Monthly optimization reports
- Dedicated Fibric engineer
Built for operations teams who'd rather solve problems than manage tickets.
E-commerce, logistics, SaaS — if your team drowns in customer tickets, BearScope gives them air.
Ready to stop fighting your ticket queue?
30 minutes. We'll show you exactly how BearScope handles your highest-volume ticket types.
Pro-grade CX operations. Built by Fibric.