AI that works
as hard as you do.
We build the AI your operations team actually needs. Fewer tickets, faster answers, happier customers.
Built by Fibric. Deployed on your infrastructure.
55% of tickets. Handled.
WISMO auto-reply classifies, composes, and sends — or escalates when it should.
WISMO Auto-Reply
Shadow mode → validated → live
Live Ops Dashboard
KPIs, agent performance, and cost-per-ticket in real time
Real-Time Analytics
Voice AI
IVR routing, call analysis, and real-time coaching
Amazon Connect + 8x8
Plugs into what you already use.
Kustomer, Zendesk, 8x8, Amazon Connect, Magento, Shopify — we wire into your existing stack. No rip-and-replace.
Test everything.
Risk nothing.
Shadow mode runs every AI decision in parallel — classifying, composing, auditing — without touching a single customer. Review side-by-side comparisons until you trust it. Then flip it live.
Shadow Review
AI vs. Agent — side by side
Emergency Kill Switch
One click. Full stop.
Fail-closed by design.
Always.
Every AI system needs an off switch. BearScope has a kill switch, confidence thresholds, rate limits, and per-brand controls. When in doubt, it escalates to a human. Every time.
Your operations command center.
See everything. Miss nothing.
Live KPIs, conversation intelligence, agent performance, cost per ticket — all in one dashboard built for ops leaders who need answers, not reports.
bearscope.com/dashboard
Everything you need.
Nothing you don't.
WISMO Auto-Reply.
Classify, compose, and send "Where Is My Order" replies automatically. 40% of your ticket volume, handled by AI with human-level accuracy.
Conversation Intelligence.
Every interaction scored for sentiment, intent, and resolution quality. Surface patterns your team would never see manually.
Smart Routing.
Route conversations by complexity, language, sentiment, and agent skill. The right ticket reaches the right person, every time.
Voice Analytics.
Transcription, sentiment analysis, and real-time agent coaching across your call center. Works with Amazon Connect and 8x8.
Cost Optimization.
Track cost-per-ticket, agent utilization, and automation ROI in real time. Know exactly where your budget goes and where to save.
Audit Trail.
Every AI decision logged with full context — classification, confidence score, order data, and the exact reply. Complete transparency, always.
Simple, transparent pricing.
Start with a pilot. Scale when the numbers prove it.
Pilot
30-day proof of concept on your data.
- Shadow mode on your ticket volume
- Side-by-side AI vs. agent comparison
- ROI analysis with real numbers
- Full audit trail access
- Go/no-go recommendation
Managed
Ongoing AI ops with continuous improvement.
- Everything in Pilot
- Production deployment on your infra
- Custom AI agents for your workflows
- Monthly optimization reports
- Dedicated Fibric engineer
Built for operations teams who'd rather solve problems than manage tickets.
E-commerce, logistics, SaaS — if your team drowns in customer tickets, BearScope gives them air.
Ready to stop fighting your ticket queue?
30 minutes. We'll show you exactly how BearScope handles your highest-volume ticket types.
Built by Fibric. AI that works as hard as you do.