Hear what your data
can't show you.
Transcription, sentiment analysis, and real-time coaching across your call center. Works with Amazon Connect and 8x8.
Every call. Transcribed in real time.
Automatic speech-to-text across every voice interaction. Sentiment scored per utterance so you know exactly where calls go sideways.
- Real-time transcription with speaker diarization
- Per-utterance sentiment scoring
- Works with Amazon Connect and 8x8
How voice analytics works
Connect your platform
Plug into Amazon Connect or 8x8 with a single integration. Calls stream automatically.
Transcribe and analyze
Every call is transcribed in real time with sentiment analysis, topic detection, and keyword spotting.
Coach and improve
Surface coaching opportunities, flag escalation risks, and track agent performance over time.
Live Transcription
Real-time speech-to-text with speaker identification across every call
Sentiment Analysis
Track customer emotion throughout each conversation
Agent Coaching
Surface real-time coaching prompts during live calls
Platform Integration
Native support for Amazon Connect, 8x8, and more
“Finally understand what's happening on every call — not just the ones you listen to.”
Explore more features
Unlock the voice of your customer.
Transcription, sentiment, and coaching — across every call.
Included in all plans
Get Started