System Status
All systems operational.
Service components.
Core API for AI classification, routing, and auto-reply
Primary database for conversation and order state
Container orchestration for AI inference workloads
Operations command center and analytics
Bidirectional sync with Kustomer CRM
Call transcription, sentiment analysis, and coaching
Inbound webhook processing and event routing
Recent incidents.
Elevated AI Response Latency
AI auto-reply response times were elevated for approximately 30 minutes due to a temporary spike in inference queue depth. Autoscaling resolved the issue. No customer-facing replies were delayed beyond SLA thresholds.
Duration: 30 minutes
Kustomer Webhook Delivery Delays
Inbound webhooks from Kustomer experienced delays of up to 90 seconds due to a Kustomer-side infrastructure issue. All events were eventually delivered and processed in order. No data was lost.
Duration: 45 minutes
Dashboard Login Intermittent Failures
Some users experienced intermittent failures when logging into the BearScope dashboard during a scheduled auth provider migration. The migration was completed and login stability was restored.
Duration: 20 minutes