Made for the job.
An order question and a quality review need different skills. Give each agent a focused role and the information to do it well.
Agent StudioAI that works
AI that works
your way.
Build an AI agent around the work you need done. Give it a role, choose what it can do, and decide when your team steps in.
A helping hand.
With a clear brief.
Start with the questions your team answers every day. Give your agent the right sources and a defined role. Then review its work before opening up more possibilities.
June.
Order follow-up
Example run
Powered by Fibric
A new delivery date.
WasThu
NowFri
Maya ChenUpdate needed
Friday. Confirmed.
Order NW-1042Maya Chen · In transit
Shipment recordExpected Friday
Both records stay with the draft.
Order + shipment
Waiting for your approval
Approved Illustrative example. No messages sent.
You set the limits.
Choose which records it can read and which actions it can take. Keep customer messages in review while you get to know its work.
Knows when to ask.
Set the moments that need a person. Your team picks up with the conversation and available records, ready to help.
Questions,
answered.
Can I review replies before they’re sent?
Yes. Start in draft mode and review proposed replies and actions.
What keeps an agent within its role?
Permissions and policy checks run before an action. If the checks fail, the action is blocked.
What makes a good first role?
Choose a common question with a reliable source and a clear handoff. Delivery questions are a useful starting point.