The answer is closer.
Read the customer’s message with their connected order beside it. Check the delivery date without leaving the conversation behind.
ConversationsA little context.
A little context.
A better conversation.
The message, the order, the last reply. Everything your team needs to pick up the conversation is closer together.
Less catching up.
More connecting.
Your customer has a question. The answer may be in their last order. BearScope brings the two together, so the conversation can move forward.
Email · Delivery question
A quick check on my order
The delivery date changed.
The linked order now shows Friday. Maya has not received an update.
Review the draft
Hi Maya, your order is now expected on Friday. I’m sorry the original date was missed. I’ll check in on Friday to make sure it arrived.
Example draft · Awaiting reviewOrder NW-1042
Maya Chen
- Status
- In transit
- Expected
- Friday
- Customer update
- Needed
Product preview with example data.
Hello again.
Pick up a handoff with the history in view. Your team can carry on from the work the AI agent has already done.
Room for the whole team.
People and AI agents work in the same workspace, with clear ownership and the permissions you set.
Questions,
answered.
Which channels can I connect?
Connect conversation and voice sources through Fibric. The connector provides the supported records and channels; your workspace controls access.
Do I need to replace my helpdesk?
No. BearScope works with connected helpdesk records. We’ll help you decide where your team handles each part of the work.
Can my team take over from AI?
Yes. A person can take over with the conversation and available customer context.