The context travels with the question.
Read messages with linked orders, prior conversations, and available call records. Open the source record when your team needs to reply.
ConversationsA little context.
A little context.
A better conversation.
The message, the order, the last reply. Everything your team needs to pick up the conversation is closer together.
Less catching up.
More connecting.
Your customer has a question. The answer may be in their last order. BearScope brings the two together, so the conversation can move forward.
Support handoff · examplePick up with the
Needs a personPick up with the
question still in view.
“Has the rest of my order shipped?”
The connected order shows one item shipped. The remaining item has no confirmed shipment record.
Read the handoff context
The customer’s request, conversation history, available order records, and unresolved question stay together. Review them before replying through your support tool.
Review across channels.Use connected conversation and call evidence for review. Call intelligence adds source coverage and phone-cost information; it does not promise a transcript for every call.
Current app workflow with fictional records. Features depend on connected sources and workspace access.
Catch the missed handoff.
See customers waiting after AI passed the conversation to a person. Claim the follow-up so another teammate does not chase the same customer.
Hear more of the story.
Connected voice data brings recordings and transcripts into reviews. Call Intelligence shows transcript coverage and the reasons a call has not been analyzed.
Questions,
answered.
Which channels can I connect?
Supported conversation and voice sources connect through Fibric. Available channels, records, audio, and permissions are confirmed for your workspace.
Do we replace the helpdesk?
No. Source systems keep their conversation and sending responsibilities. BearScope adds linked context, investigation, review, and follow-up work.
Are all calls transcribed?
Call Intelligence shows the observed transcript coverage, unmatched calls, and missing-analysis reasons. Coverage depends on your connected phone source and transcription setup.