A familiar starting point.
Read the available history alongside the new request. See what the customer has already asked and what they were told.
SubscriptionsGive them more
Give them more
reasons to stay.
Make every returning customer feel remembered. Bring their conversation history into view and help your team make the next reply count.
A relationship
worth remembering.
Your customers come back every month. Their story should come with them. Connected history helps your team understand the question behind the latest message.
Email · Delivery question
A quick check on my order
The delivery date changed.
The linked order now shows Friday. Maya has not received an update.
Review the draft
Hi Maya, your order is now expected on Friday. I’m sorry the original date was missed. I’ll check in on Friday to make sure it arrived.
Example draft · Awaiting reviewOrder NW-1042
Maya Chen
- Status
- In transit
- Expected
- Friday
- Customer update
- Needed
Product preview with example data.
Care where it counts.
Keep cancellations, plan changes, and account adjustments with the right people. Any enabled action follows your source capabilities and permissions.
Better with every reply.
Use quality reviews to improve the answers your customers receive. Letra helps surface recurring gaps for your team to address.
Questions,
answered.
Can I connect my billing platform?
Tell us which platform you use. We’ll confirm the supported connection, available fields, and actions.
Can an AI agent cancel a subscription?
Only if the action is supported and explicitly permitted. You can keep cancellation requests with your team.
What should we try first?
Choose a recurring question with reliable account information, then review the replies before expanding the agent’s role.