Start with the customer outcome.
Inspect repeat contacts, waiting handoffs, and overdue repeat buyers. Check the reporting period and evidence limits before deciding what changed.
CX leadersA clearer view.
A clearer view.
A more confident you.
See where customers are waiting, which causes keep bringing them back, and where the team can help. Turn the evidence into owned work.
Get closer to
what matters.
A busy queue can hide a recurring problem. Letra connects the details, so you can see beyond the totals and give your team a clear place to start.
Fulfillment performanceEvery shipment
Every shipment
counts.
On-time shipment, measured against the agreed target.
92%
- Target
- 95%
- Definition
- Shipped on time / Orders due
- Source records
- 184 of 200 orders · Example
- Period
- Last completed week
Product preview with example data.
Give the cause a fix.
Assign recurring issues on the Tracker and record the intervention. Keep review and coaching evidence nearby without ranking people by AI scores.
Know what AI did.
Review decisions and handoffs. Separate shadow assessments from executed actions and decide what should remain with a person.
Questions,
answered.
Which metrics should we start with?
Choose metrics your team already uses and can verify, such as conversation quality. We’ll help map them to your sources.
Can we see the evidence behind a finding?
Yes. Letra links to relevant records, subject to your workspace permissions.
Who should own an AI agent?
A CX lead who knows the workflow and can review the agent’s role, limits, and results.