Your attention, well spent.
Start with Letra’s findings and open the affected records. Put a specific issue in front of the team.
CX leadersA clearer view.
A clearer view.
A more confident you.
Know where your team needs you. Letra brings issues into focus, with the conversations and reviews to help you decide what comes next.
Get closer to
what matters.
A busy queue can hide a recurring problem. Letra connects the details, so you can see beyond the totals and give your team a clear place to start.
Fulfillment performanceEvery shipment
Every shipment
counts.
On-time shipment, measured against the agreed target.
92%
- Target
- 95%
- Definition
- Shipped on time / Orders due
- Source records
- 184 of 200 orders · Example
- Period
- Last completed week
Product preview with example data.
Great service. Clearly defined.
Give your people and AI agents a shared standard. Quality reviews help you see how the work measures up.
Grow at your pace.
Choose an owner for each AI role. Review its results and expand its permissions when your team is ready.
Questions,
answered.
Which metrics should we start with?
Choose metrics your team already uses and can verify, such as conversation quality. We’ll help map them to your sources.
Can we see the evidence behind a finding?
Yes. Letra links to relevant records, subject to your workspace permissions.
Who should own an AI agent?
A CX lead who knows the workflow and can review the agent’s role, limits, and results.