A useful detail. Right there.
Read the message with connected customer, order, and conversation records. Ask Letra about the selection when the question needs investigation.
Support teamsLess looking.
Less looking.
More helping.
Spend more of the conversation on your customer. Bring their message, order, and history together, with AI to help you find the next step.
Right to the part
where you can help.
The order can explain the delay. The last reply can explain the frustration. With both close at hand, your team can get to a better answer.
Support handoff · examplePick up with the
Needs a personPick up with the
question still in view.
“Has the rest of my order shipped?”
The connected order shows one item shipped. The remaining item has no confirmed shipment record.
Read the handoff context
The customer’s request, conversation history, available order records, and unresolved question stay together. Review them before replying through your support tool.
Review across channels.Use connected conversation and call evidence for review. Call intelligence adds source coverage and phone-cost information; it does not promise a transcript for every call.
Current app workflow with fictional records. Features depend on connected sources and workspace access.
Pick up the waiting customer.
Claim an AI handoff that still needs a person. Check a possible missed promise against the conversation and respond in the source system.
Improve the next reply.
Use reviewed conversation examples in coaching. Assign recurring causes to someone who can try a fix and record whether it helped.
Questions,
answered.
Can we review AI work?
Yes. Check AI review drafts against the conversation and inspect uncertain decisions in Approvals. Customers waiting after a handoff are worked by a person in the source system.
What if customer details are missing?
The missing context stays visible. Your team can check the linked source or ask for the details needed to continue.
Can we keep our helpdesk?
Yes. Source systems retain conversation and sending responsibilities. BearScope adds linked context, review, investigation, and follow-up work.