Your idea of great service.
Use your own rubric to review accuracy, tone, and follow-through. Each score comes with the conversation that explains it.
Quality & coachingBring out
Bring out
your team’s best.
See what makes a great reply. Help your people and AI agents deliver more of them, with reviews that turn into practical coaching.
Small changes.
Better conversations.
Sometimes a better reply needs just one more detail: “I’ll update you by Friday.” BearScope helps you find those moments and make them part of how your team works.
Conversation review
92/100
Same rubric. People and AI.
Accuracy96
Empathy & tone94
Clear next steps86
Make the next step clear.
“I’ll send you an update by Friday.”
Product preview with example data.
One standard for everyone.
Review your people and AI agents against the same criteria. See where each needs support and where the team is doing well.
Make the next reply better.
Turn a missed detail into a coaching note. Letra helps you spot recurring issues that deserve a team discussion.
Questions,
answered.
Can we use our own rubric?
Yes. Bring your categories, scoring rules, and examples. We’ll map them into BearScope during setup.
Can the same rubric score people and AI?
Yes. You choose the criteria that apply to the work, whoever handles it.
How do we check a review?
Read the score alongside the source conversation. Compare it with your reviewers’ judgment and refine the rubric where needed.