Notice the wait.
Find recorded AI handoffs with no person’s reply. Possible missed promises are labeled for human checking before a follow-up.
Proactive supportAhead of
Ahead of
the ask.
Find customers waiting for a reply and repeat buyers who have gone quiet. Give your team the context to make the next contact useful.
They’re waiting.
You’re already on it.
A handoff went unanswered. A regular buyer passed their usual ordering gap. Put the person, the evidence, and the follow-up in view before the team reaches out.
Repeat customers
Purchase history connectedWho needs a call?
| Account | Buying rhythm | Attention |
|---|---|---|
| Northwind Retail | Usually every 14 days 132 days since last order | Overdue |
| Harbor Print | Usually every 30 days 46 days since last order | Watch list |
| Maple Goods | Ordered again yesterday Previously overdue | Returned |
Read Northwind’s call brief
The account is beyond its measured overdue threshold: 132 days since its last order, a 14-day usual gap, and a 75-day longest historical gap. Review its recent purchases and linked support history before calling. Historical revenue helps size the account; it does not establish revenue lost.
Test the follow-up.Compare owner-led outreach with a held-back group, then observe orders at 30, 60, and 90 days. BearScope does not send the outreach.
Current app workflow with fictional records. Features depend on connected sources and workspace access.
Understand the silence.
Compare repeat buyers with their own ordering rhythm. Inspect the last order, linked support history, and call brief.
Measure the follow-up.
Owners contact customers through their usual channels. A win-back test compares subsequent orders with a held-back group; BearScope does not send the outreach.
Questions,
answered.
Does BearScope contact customers automatically?
Current customer-recovery workflows prepare and track human follow-up. BearScope does not send win-back outreach or customer messages through its action gateway.
Does silence mean the customer is lost?
No. Customers at stake estimates the chance of no order within 90 days from observed history. Historical revenue shows exposure, not proven lost revenue.
Where should we begin?
Choose a waiting-customer handoff or a repeat-buyer cohort with reliable linked records. Confirm the source coverage, owner, and completion measure.