Queue: what needs you now.
See work grouped by the attention it needs. Find unassigned requests, overdue handoffs, waiting customers, and plans held for approval, then open the source work.
Work managementKeep work moving.
Keep work moving.
Across the business.
Quotes, cases, waiting customers, and decisions in one queue. Assign the work, follow the handoff, and keep recurring fixes on the Tracker.
The next step.
With an owner.
A customer is waiting. A quote needs a response. A recurring problem needs more than another reply. Give each its place, its owner, and the evidence to carry it forward.
Work
4 need attentionThe next move.
WaitingPick up the delivery handoffUnclaimedNeeds reply
The AI handed the conversation to the team. No human reply has been observed. Read the unresolved request in Quality and give the follow-up an owner.
QuoteVolume pricing for 500 unitsAlex · SalesDue today
Northwind request NQ-204 · Maya has asked for volume pricing. Alex owns the response; the quote has not been recorded as sent.
CaseConfirm the split shipmentSam · FulfillmentIn progress
Order NW-1042 · The first package has shipped. Sam is checking the remaining items before the team updates Maya.
ApprovalReview an order acknowledgementUnassignedNeeds owner
Order NW-1042 · The proposed acknowledgement changes a BearScope record only. The capability must be enabled and the reviewer permitted before execution.
Queue · Tracker · ApprovalsNorthwind Goods · Example
Product preview with example data.
Tracker: fix the recurring problem.
Manage cross-team issues on a board or list, with owners, comments, and an activity history. Quality issues keep the fix and its recorded outcome together.
Approvals: make the decision.
Review proposed plans, uncertain decisions, and record matches. See what is held, allowed, blocked, or executed, with the available receipt for each supported action.
Questions,
answered.
What appears in the queue?
Enabled feeds for quotes, cases, customers waiting, and approvals. Each keeps its own workflow and history. The queue discloses loaded windows and unavailable feeds.
Does approval send a customer message?
Current gateway approvals change internal BearScope worklist records. Customer replies remain in the source system; a recorded send does not verify delivery.
Can we track work across teams?
Yes. Tracker projects contain issues with stable keys, ownership, comments, board and list views, and recorded changes.
Can Letra investigate a row?
Yes. Ask with the selected work in context. The answer depends on the source records and tools available to that workspace.