The call comes with it.
Bring records from your voice platform into the work through Fibric. Authorized teammates can use the available call context and recordings.
Contact centersEvery call deserves
Every call deserves
your best.
Give your team more than a voice on the line. Bring call history, customer details, and quality reviews together for a more personal conversation.
Good listening.
Great follow-through.
What happens on a call matters long after it ends. BearScope keeps the call record connected to the customer, so the next person knows where to begin.
AI agent · June
This needs a person.
The customer is asking for an exception outside the agent’s role.
Context included
Conversation history, linked order, and the unresolved request.
Support team · Alex
Ready to pick it up.
Alex can review the source and decide how to handle the exception.
Read the handoff note
Maya’s order now shows Friday. She is requesting a delivery exception. June has read the order but has not promised an exception or changed the record.
Example handoffProduct preview with example data.
Hear where you can help.
Review the conversation against your quality rubric. Find the moments that deserve praise and the details worth coaching.
A warmer handoff.
When a case needs another person, the available history goes with it. Your customer can spend less time bringing everyone up to speed.
Questions,
answered.
Which voice platforms can I connect?
Voice connects through Fibric. Each connector defines its call records, recording access, and supported actions, so the workflow can fit the platform your team uses.
Who can listen to recordings?
Only people with the required source and workspace permissions. Recording access must be configured.
Does BearScope replace our phone system?
BearScope brings call context into your customer operations. Telephony and routing remain part of your voice setup.