See the call coverage.
Call Intelligence reports answered calls, available transcripts, unmatched records, and reasons analysis is missing. Read the recorded phone and transcription costs where billing data is connected.
Contact centersEvery call deserves
Every call deserves
your best.
Give your team more than a voice on the line. Bring call history, customer details, and quality reviews together for a more personal conversation.
Good listening.
Great follow-through.
What happens on a call matters long after it ends. BearScope keeps the call record connected to the customer, so the next person knows where to begin.
AI agent · June
This needs a person.
The customer is asking for an exception outside the agent’s role.
Context included
Conversation history, linked order, and the unresolved request.
Support team · Alex
Ready to pick it up.
Alex can review the source and decide how to handle the exception.
Read the handoff note
Maya’s order now shows Friday. She is requesting a delivery exception. June has read the order but has not promised an exception or changed the record.
Example handoffProduct preview with example data.
Coach from the conversation.
Listen with permission, check the transcript, and bring the relevant moment into a review round or coaching session.
Catch the handoff.
Find customers still waiting after AI passes the conversation to the team. Claim the follow-up and reply in the source system.
Questions,
answered.
Which voice platforms can I connect?
We’ll confirm the implemented connection, supported records, transcript source, and permissions for your platform. Amazon Connect is a current connection example; the Fibric catalog describes the wider ecosystem.
Who can listen to recordings?
Only people with the required source and workspace permissions. Recording access must be configured.
Does BearScope replace our phone system?
BearScope brings call context into your customer operations. Telephony and routing remain part of your voice setup.