Get on the same page.
Compare judgments against the original conversation. Use disagreements to sharpen the rubric and build a shared standard.
Quality teamsHelp good
Help good
become great.
Turn a quality review into a better next conversation. Keep your rubric, scores, and coaching close to the words that matter.
Feedback that
feels useful.
A score can tell someone to improve. A specific moment shows them how. BearScope connects the review to the reply, so your coaching has a clear place to begin.
Conversation review
92/100
Same rubric. People and AI.
Accuracy96
Empathy & tone94
Clear next steps86
Make the next step clear.
“I’ll send you an update by Friday.”
Product preview with example data.
A fair comparison.
Review your people and AI agents against the same expectations. Keep the criteria visible alongside the work.
See a pattern. Make a change.
Letra surfaces recurring gaps across reviews. Turn them into team coaching or a change to an AI agent’s rules.
Questions,
answered.
Can we keep our quality framework?
Yes. Bring your rubric and examples so we can map the standard you already use.
Can findings improve AI agents?
Yes. Use recurring issues to refine an agent’s role, response approach, or handoff rules.
How do we check scoring quality?
Compare a representative set of reviews with your team’s judgments. Use the source conversation to understand differences.