Build the week.
Forecast demand from recorded arrivals and explore handling time, targets, and coverage. Generate a draft, adjust the shifts, and publish the plan.
Workforce planningA better day.
A better day.
Starts with a plan.
Bring demand, staffing, and schedules together. See the team you need, plan the week, and adjust as the day unfolds.
Make room
for the busy days.
A rise in demand changes the shape of a shift. BearScope connects contact history to staffing requirements, so you can explore the effect before you change the plan.
Workforce · Week ahead
Draft scheduleA plan for the peak.
RequiredScheduled
Wednesday needs two more people.Review coverage before publishing.
Staffing scenarioNorthwind Goods · Example
Product preview with example data.
See the floor right now.
Compare the day’s arrivals and planned cover. Source status and measurement details distinguish direct agent-state evidence from activity-based estimates.
Make requests easier to decide.
Review time off, swaps, and schedule changes with their effect on cover. Each team member has their own day and request status.
Questions,
answered.
What drives the forecast?
Recorded arrivals, channel mix, handling time, service targets, and capacity assumptions. Forecasts and what-if scenarios remain estimates.
Can the team request changes?
Yes. Linked team members can request time off, swaps, and schedule changes. Leads review the requests and their effect on the plan.
What is needed for live adherence?
Direct adherence needs connected agent-state events and a published schedule. Missing evidence and any activity-based proxy are labeled.