Look ahead with more to go on.
Forecast contact demand from recorded history. Explore how volume, handling time, and service targets affect staffing needs.
Workforce planningA better day.
A better day.
Starts with a plan.
Bring demand, staffing, and schedules together. See the team you need, plan the week, and adjust as the day unfolds.
Make room
for the busy days.
A rise in demand changes the shape of a shift. BearScope connects contact history to staffing requirements, so you can explore the effect before you change the plan.
Workforce · Week ahead
Draft scheduleA plan for the peak.
RequiredScheduled
Wednesday needs two more people.Review coverage before publishing.
Staffing scenarioNorthwind Goods · Example
Product preview with example data.
Put the week in place.
Build and publish shifts, reuse schedule templates, and review time-off requests. Keep planned coverage beside the requirement.
Keep pace with the day.
Compare actual arrivals with the forecast and review the remaining day. Connected agent-state data adds live status and adherence; estimates are labeled where direct evidence is missing.
Questions,
answered.
What drives the forecast?
Recorded contact history and arrival patterns. Staffing estimates also use the channel mix, handling time, service targets, and capacity assumptions you select.
Can we build schedules in BearScope?
Yes. Create day and week schedules, save templates, and publish shifts. Team members can request time off for a reviewer to approve or deny.
What is needed for live adherence?
Direct adherence uses agent-state events from a connected source. Where that evidence is unavailable, BearScope identifies the gap or labels an activity-based estimate.