Start with their rhythm.
See overdue accounts and a watch list based on their own repeat-order gaps. Read observed 90-day non-reorder rates with the history and coverage that support the estimate.
Customers at stakeKnow who’s
Know who’s
gone quiet.
Find repeat buyers who have fallen out of their usual ordering rhythm. Give the team a call list, the history behind it, and a way to measure the follow-up.
A regular customer.
An unusual silence.
A monthly buyer and a seasonal buyer have different rhythms. Look at each account’s own history to see who is overdue and where a conversation could help.
Repeat customers
Purchase history connectedWho needs a call?
| Account | Buying rhythm | Attention |
|---|---|---|
| Northwind Retail | Usually every 14 days 132 days since last order | Overdue |
| Harbor Print | Usually every 30 days 46 days since last order | Watch list |
| Maple Goods | Ordered again yesterday Previously overdue | Returned |
Read Northwind’s call brief
The account is beyond its measured overdue threshold: 132 days since its last order, a 14-day usual gap, and a 75-day longest historical gap. Review its recent purchases and linked support history before calling. Historical revenue helps size the account; it does not establish revenue lost.
Test the follow-up.Compare owner-led outreach with a held-back group, then observe orders at 30, 60, and 90 days. BearScope does not send the outreach.
Current app workflow with fictional records. Features depend on connected sources and workspace access.
Make the call useful.
Open the account’s order timeline, linked support contacts, measured failures, and copy-ready call brief. Prioritize the team’s attention using historical revenue exposure.
See whether they return.
Owners reach out through their usual channels. A win-back test compares orders after outreach with a held-back group at 30, 60, and 90 days.
Questions,
answered.
Does “at stake” mean revenue is lost?
No. Historical revenue sizes the exposure. Conditional estimates use observed non-reorder rates for accounts with comparable ordering gaps; they are not a lost-revenue or lifetime-value calculation.
Does a service failure prove churn?
No. The page separates observed failures, account silence, and comparison evidence. It labels insufficient history and does not claim that a failure caused the customer to stop ordering.
Does BearScope send win-back outreach?
No. People contact the selected accounts. The test holds back a comparison group and uses subsequent order records to measure the result.
What does it need?
A configured account cohort, reconciled identities, and sufficient repeat-order history. Account names and per-account revenue require the appropriate role; your tenant’s sources and scope are confirmed during setup.