Start with your calls.
Connect the Amazon Connect instance your team uses. We’ll confirm the call records your workflow needs.
Amazon ConnectGive every call
Give every call
more context.
Connect Amazon Connect through Fibric. Bring call context into BearScope alongside the records and workflows your team already uses.
Good service
has a familiar voice.
A call can hold the detail that makes the next reply better. With Amazon Connect, your team can bring that context into the rest of the customer’s story.
One example from Fibric’s wider integration ecosystem. Explore the connection model.
Amazon Connect
Fibric
BearScope
Call contextAuthorized audio accessConversation reviews
Capabilities and access follow your Fibric connection.
Listen with permission.
Give recording access to the people who need it. Audio follows your source and workspace permissions.
Carry the conversation forward.
Use the available call context in reviews and escalations. The next person has more to go on.
Questions,
answered.
Is this required to use BearScope?
No. This is one example from Fibric’s integration ecosystem. Choose the systems and capabilities that fit your business.
Is recording access automatic?
No. It must be configured and authorized for the source and workflow.
Does this replace Amazon Connect?
No. The integration brings voice context into BearScope. Your telephony and routing setup remains separate.
What should we bring to a demo?
The voice workflow you want to improve and someone who knows your Amazon Connect setup and access requirements.