See the call evidence.
Use supported contact records, recordings, and transcripts. Call Intelligence reports actual coverage and reasons analysis is missing.
Amazon ConnectGive every call
Give every call
more context.
Connect Amazon Connect through Fibric. Bring call context into BearScope alongside the records and workflows your team already uses.
Good service
has a familiar voice.
A call can hold the detail that makes the next reply better. With Amazon Connect, your team can bring that context into the rest of the customer’s story.
One example from Fibric’s wider integration ecosystem. Explore the connection model.
Amazon Connect
Fibric
BearScope
Call contextAuthorized audio accessConversation reviews
Capabilities and access follow your Fibric connection.
Understand the coverage and cost.
Inspect answered and transcribed calls, unmatched records, and available phone and transcription billing. Source and plan details come from connected records.
Carry it into the work.
Review recordings with permission and use transcripts in Quality and investigation. Confirm the instance, record linking, and audio access for the workspace.
Questions,
answered.
Are all connected calls analyzed?
No. The app reports observed transcript coverage and missing-analysis reasons. The phone plan, recording availability, and transcription setup determine coverage.
Is recording access automatic?
No. Source and workspace permissions control who can use recordings.
What does implementation confirm?
The supported instance, records, transcript source, identity links, update schedules, and any configured automation. A catalog listing does not enable those for a tenant.