Pick up the conversation.
Use the customer history already in Kustomer. Your team starts with the request and the details they’ve shared.
KustomerYour helpdesk.
Your helpdesk.
With more to give.
Connect Kustomer through Fibric. Bring its conversation history into BearScope alongside the other systems your team uses.
Keep the history.
See more of the story.
The conversation starts in Kustomer. BearScope brings it together with connected orders and reviews, giving your team more to work with on the next reply.
One example from Fibric’s wider integration ecosystem. Explore the connection model.
Kustomer
Fibric
BearScope
ConversationsCustomer recordsNotes & status
Capabilities and access follow your Fibric connection.
Add the order behind it.
Connect an order source to see the purchase alongside the question. Letra can use both to find follow-ups.
Connect with care.
Choose the records and actions your workflow needs. Reading and updating are separate permissions.
Questions,
answered.
Is this required to use BearScope?
No. This is one example from Fibric’s integration ecosystem. Choose the systems and capabilities that fit your business.
What do we need to get connected?
An authorized account owner and the access required for your workflow. We’ll confirm credential handling and permissions during setup.
Do we have to replace Kustomer?
No. BearScope works with your Kustomer records. We’ll help decide where each part of the work happens.
Which updates can BearScope make?
Only those supported by the connector and permitted in your workspace. We’ll confirm the specific actions before enabling them.