Read the conversation in context.
Use supported messages and conversation history in reviews, investigations, and linked customer views.
KustomerYour helpdesk.
Your helpdesk.
With more to give.
Bring supported Kustomer conversations into BearScope through Fibric. Link the history to reviews, waiting handoffs, and operational work.
Keep the history.
See more of the story.
The conversation starts in Kustomer. BearScope brings it together with connected orders and reviews, giving your team more to work with on the next reply.
One example from Fibric’s wider integration ecosystem. Explore the connection model.
Kustomer
Fibric
BearScope
ConversationsCustomer recordsNotes & status
Capabilities and access follow your Fibric connection.
Recover the handoff.
Find a recorded AI-to-team handoff with no person’s reply. Claim the work and open Kustomer to respond.
Confirm the scope.
Check fields, identity links, sync coverage, and access for your tenant. This connection example does not grant sending or update permissions.
Questions,
answered.
Is this connection available in every workspace?
Availability, credentials, mappings, and supported fields are confirmed for your tenant. A catalog listing does not configure the connection.
Does BearScope send Kustomer replies?
The current BearScope action gateway does not send messages. Your team replies in Kustomer and BearScope tracks the available follow-up evidence.
Can I connect another helpdesk?
Review the Fibric catalog and confirm the supported capabilities for that system during implementation.