Define your kind of good.
Set criteria for accuracy, tone, and follow-through. Add examples that show your team what meeting the standard looks like.
Quality at scaleHigh standards.
High standards.
As standard.
Help your service stay consistent as your team grows. Bring people and AI agents into one review process, with coaching they can use.
More conversations.
The same care.
A shared rubric gives every reviewer a common starting point. The conversation behind each score keeps the feedback specific, wherever it’s needed.
Conversation review
92/100
Same rubric. People and AI.
Accuracy96
Empathy & tone94
Clear next steps86
Make the next step clear.
“I’ll send you an update by Friday.”
Product preview with example data.
Keep the reason in view.
Read each review alongside the conversation. See which words led to the score and where reviewers agree.
Turn repetition into progress.
Spot recurring misses and choose a focused change. Coach the next step, improve an answer, or refine an agent’s role.
Questions,
answered.
Can we weight the criteria?
Bring your scoring rules. We’ll map the categories and relative importance your team uses.
How do we keep coaching consistent?
Use shared examples and keep feedback tied to the conversation. Discuss disagreements together.
Does this include AI agents?
Yes. People and AI agents can be reviewed against the same rubric.